General Data Protection Regulation (EU)

Clean Themes is a department within Clean Canvas Limited. We've undertaken a full review of the legislation and made some additional disclosures in our privacy statement.

Why we request certain information about you

We hold email addresses for communication through email newsletters. We hold information detailing questions for supporting our products - these are direct messages that are sometimes shared with other email addresses in order to help resolve support requests.

Where is your data stored?

Support data

Your support data, including ticket contents and all fields completed in our contact form is stored in the Zendesk cloud platform. You can read more about how your data is secured on the Zendesk policies pages. Your data is not used, sold or shared in any way by Zendesk, other than for Clean Themes direct communications, in order to answer questions about our products.

Data hosting is covered here. The section 'Zendesk support' is the only applicable information.

Newsletter data

Your email address, which you might provide in order to receive our occasional marketing / informational emails, is handled by both Shopify and our 3rd party application Mailchimp.

This data is not shared with or used by anyone other than Clean Canvas Ltd.

How we use your data 

We collect data for two purposes:

  1. Support for our products, via direct email communications between our support team and yourself. We may very occasionally get in touch with you should we need to inform you of critical or important product updates. 
  2. Email communications, through newsletter subscription, with your consent.

Your rights to the data we hold

We can send you all your data we currently hold, at your request. We can also tell you why and how we use your date. We will fully disclose this information once we have taken security steps to determine you are the legally entitled owner of the data we hold.

Is Data encrypted?

Data is transferred to Zendesk using HTTPS and stored at rest using Transparent Data Encryption.

How do we delete data?

Your right to be forgotten

We will delete individual users and all their data on request. These delete requests are non recoverable. For newsletter subscriptions, you can request to be removed by emailing us at remove@cleancanvas.co.uk or by using the unsubscribe link on one of our email communications.

All support communications between Clean Themes and individuals can permanently deleted at your request.

We will notify everyone of a data breach, with 72 hours of first becoming aware of such breach.

    Clean Themes is a department within the Clean Canvas Ltd. organisation. Our address is 7 Waverley Farm, Waverley Lane, Farnham, GU9 8EP, UK.


    Nothing within this policy relieves Clean Canvas or Clean Themes of its own direct responsibilities and liabilities under the GDPR.

     

    Support Hours

    Mon - Fri (except holidays)
    09:30 to 17:00 GMT

    Please allow 24 hours for our response.

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