We're here to help
Welcome to the Clean Themes Shopify Support site. This page explains the support levels you can expect, along with useful information to assist you in your Shopify journey.
The core competence of the Shopify part of our business is designing, maintaining and supporting our themes. We're here to help. We've created this support site to help you to get to the answers you need as quickly as possible. If you can't find what you are looking for here, then you can also email our support desk.
We're very happy to explain how our themes work so that you can build the best store possible. We very occasionally provide simple code and css changes which you can implement yourself via email, but for the most part, our free support is limited to assistance with the theme as provided. Although we have expert developers in our team, we have to pay for their time, therefore our policy for bespoke changes is most often to refer you to a developer you can hire.
Upgrading your Shopify theme
We update our themes to cater for changes in technology, to add new theme features, support Shopify features as they are released, and to fix the occasional bug. The themes are available as a free download for previous purchasers. You'll need to copy all your settings over to the new one, including any custom code. This article explains the process. Please note, we reserve the right to withdraw a theme, or to make changes to existing themes to support Shopify enhancements, which whilst infrequent, are critical to the advancement of a large e-commerce platform.
Our free support covers help and advice with the theme as originally provided. If you are looking for an end to end service, or customisation of code, you can find a developer on the Shopify experts site, or try TaskHusky who offer development services for Shopify stores and are well versed with our theme code.
Our themes are designed to work right out of the box. If you bought our theme to pull apart and write new code, we do not offer code assistance for changes you make, or if you break our original code. Just like buying a phone and taking it apart to modify the electronics / appearance - once you've done that, you're on your own!
Themes are available as a FREE download for previous purchasers for the same store for which the theme was originally bought and installed. It is possible to transfer a theme to a new store, providing the original store is permanently closed down. Contact Shopify for more more information on this process, as this isn't something we are able to assist with.
Please note that we do not sell our themes directly, they are only available for purchase at themes.shopify.com. We do not send theme files directly, as you are able to download the latest version at any time from the same theme store.
Shopify don't offer theme refunds and nor do we. You can trial our themes and apps in full before you make a purchase - please make sure the theme is right for your business by taking advantage of the free trial available for all themes, before you take the plunge!
If you get a copy of the theme you are licensed to use it for one store only.
Please see the Shopify terms and conditions for full details: http://www.shopify.com/legal/terms